ECX TORMENT ECX01001EU Instruction Manual download pdf (Page 11)

TORMENT

4WD

THEORY OF LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF

THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall

the liability of Horizon exceed the individual price of the Product

on which liability is asserted. As Horizon has no control over use,

setup, ﬁ nal assembly, modiﬁ cation or misuse, no liability shall

be assumed nor accepted for any resulting damage or injury. By

the act of use, setup or assembly, the user accepts all resulting li-

ability. If you as the purchaser or user are not prepared to accept

the liability associated with the use of the Product, purchaser

is advised to return the Product immediately in new and unused

condition to the place of purchase.

Law

These terms are governed by Illinois law (without regard to

conﬂ ict of law principals). This warranty gives you speciﬁ c legal

rights, and you may also have other rights which vary from state

to state. Horizon reserves the right to change or modify this war-

ranty at any time without notice.

WARRANTY SERVICES

Questions, Assistance, and Services

Your local hobby store and/or place of purchase cannot provide

warranty support or service. Once assembly, setup or use of the

Product has been started, you must contact your local distributor

or Horizon directly. This will enable Horizon to better answer your

questions and service you in the event that you may need any

assistance. For questions or assistance, please visit our website

at www.horizonhobby.com, submit a Product Support Inquiry, or

call the toll free telephone number referenced in the Warranty

and Service Contact Information section to speak with a Product

Support representative.

Inspection or Services

If this Product needs to be inspected or serviced and is compli-

ant in the country you live and use the Product in, please use

the Horizon Online Service Request submission process found

on our website or call Horizon to obtain a Return Merchandise

Authorization (RMA) number. Pack the Product securely using a

shipping carton. Please note that original boxes may be included,

but are not designed to withstand the rigors of shipping without

additional protection. Ship via a carrier that provides tracking

and insurance for lost or damaged parcels, as Horizon is not

responsible for merchandise until it arrives and is accepted at

our facility. An Online Service Request is available at http://

www.horizonhobby.com/content/_service-center_render-service-

center. If you do not have internet access, please contact Horizon

Product Support to obtain a RMA number along with instructions

for submitting your product for service. When calling Horizon,

you will be asked to provide your complete name, street address,

email address and phone number where you can be reached dur-

ing business hours. When sending product into Horizon, please

include your RMA number, a list of the included items, and a brief

summary of the problem. A copy of your original sales receipt

must be included for warranty consideration. Be sure your name,

address, and RMA number are clearly written on the outside of

the shipping carton.

NOTICE: Do not ship LiPo batteries to Horizon. If you have

any issue with a LiPo battery, please contact the appropriate

Horizon Product Support ofﬁ ce.

Warranty Requirements

For Warranty consideration, you must include your origi-

nal sales receipt verifying the proof-of-purchase date.

Provided warranty conditions have been met, your Product will

be serviced or replaced free of charge. Service or replacement

decisions are at the sole discretion of Horizon.

Non-Warranty Service

Should your service not be covered by warranty, service

will be completed and payment will be required without

notiﬁ cation or estimate of the expense unless the expense

exceeds 50% of the retail purchase cost. By submitting

the item for service you are agreeing to payment of the service

without notiﬁ cation. Service estimates are available upon re-

quest. You must include this request with your item submitted for

service. Non-warranty service estimates will be billed a minimum

of ½ hour of labor. In addition you will be billed for return freight.

Horizon accepts money orders and cashier’s checks, as well as

Visa, MasterCard, American Express, and Discover cards. By

submitting any item to Horizon for service, you are agreeing to

Horizon’s Terms and Conditions found on our website http://

www.horizonhobby.com/content/_service-center_render-service-

center.

ATTENTION: Horizon service is limited to Product compli-

ant in the country of use and ownership. If received, a

non-compliant Product will not be serviced. Further, the

sender will be responsible for arranging return ship-

ment of the un-serviced Product, through a carrier of the

sender’s choice and at the sender’s expense. Horizon will

hold non-compliant Product for a period of 60 days from

notiﬁ cation, after which it will be discarded.

Country of Purchase Horizon Hobby Contact Information Address

United States of

America

Horizon Service Center

(Repairs and Repair Requests)

servicecenter.horizonhobby.com/Re-

questForm/

4105 Fieldstone Rd

Champaign, Illinois, 61822 USA

Horizon Product Support

(Product Technical Assistance)

www.quickbase.com/db/

/jointfilesconvert/277579/bghj7ey8c?a=GenNewRecord

888-959-2306

Sales

sales@horizonhobby.com

888-959-2306

United Kingdom

Service/Parts/Sales:

Horizon Hobby Limited

sales@horizonhobby.co.uk Units 1–4 , Ployters Rd, Staple Tye

Harlow, Essex, CM18 7NS, United

Kingdom

+44 (0) 1279 641 097

Germany

Horizon Technischer Service service@horizonhobby.de

Christian-Junge-Straße 1

25337 Elmshorn, Germany

Sales: Horizon Hobby GmbH +49 (0) 4121 2655 100

France

Service/Parts/Sales:

Horizon Hobby SAS

infofrance@horizonhobby.com

11 Rue Georges Charpak

77127 Lieusaint, France

+33 (0) 1 60 18 34 90

China

Service/Parts/Sales:

Horizon Hobby – China

info@horizonhobby.com.cn

Room 506, No. 97 Changshou Rd.

Shanghai, China 200060

+86 (021) 5180 9868

WARRANTY AND SERVICE CONTACT INFORMATION

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